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In this knowledge age, organizations can no longer expect that the products and services that made them successful in the past keep them going in the future. Organizations that the rich “source of knowledge” is only able to maintain and improve their core competencies and corporate identity. In this competitive global marketplace, knowledge management is considered an intangible that can provide a significant competitive advantage. can be bought / owned the entire organization to gain competitive advantage in the market by turning intellectual assets into value through innovation. Knowledge management can be used to create customer value, operational excellence and product innovation, which profits and organizational effectiveness will increase. Even a lot of value to the organization of work today, especially in knowledge. For example, the work has the following functions or services are essentially based on knowledge: A. The Customer B. Computer C. Finance HR / Administration D management industry (such as CAM, JIT concepts) Therefore, knowledge management, especially in the current scenario is very important because. It is based on internal and external experience to create and apply advanced knowledge and industry ii. Develops and operates in body-based assets, including trademarks, technology and know-how. “Managing knowledge workers is a major challenge to be tackled by managers of human resources” Peter Duck coined the term “knowledge workers” in 1959 and defined as a knowledge worker “. Everyone who works for a living at the tasks of development or use of knowledge “For example, a knowledge worker to someone who works in one of the functions of planning, acquisition, research, analysis, organization , storage, programming, distribution, marketing, or contribute to the processing and marketing of information and those who work to use the knowledge produced here. “ human capital and other knowledge of the various benefits that support the organization.
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