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Overview and History - BackBlaze have just the one package which provides unlimited storage for five dollars a month or fifty dollars per year. Their solution to internet backups is slightly unusual in that they suppose most people want to archive all your personal information - documents, music, pictures, videos, etc. – therefore you will need to remove files you do not want backed up. The interface provides support for 11 languages and file restores can be delivered from the internet or for a one off cost can be mailed to you on DVDs or a USB drive. Security - BackBlaze security is very good. They use double encryption methods using 128bit AES encryption and your own private key to ensure your information is totally safe. Physically, their data center is in 365 Main Datacenter where they share space with Sun Micro, CNet and Esurance amongst others. For extra details about BackBlaze’s security, check out this article on their blog: http://blog.backblaze.com/2008/11/12/how-to-make-strong-encryption-easy-to-use/ Backup Features - At first BackBlaze uses continuous backup to make certain all alterations to your files are immediately archived. You can additionally setup scheduling or manually run backups whenever you require. Active files can be backed up, yet server databases such as SQL server or Exchange Server are not supported. You can backup plug-in drives but not network drives. File versioning is available upto 45 days for an number of versions of files. Restore Features - Restores are performed from the web site and can be provided in 3 ways: A compressed file straight to any device you require - this is free. The second option is to DVD if you are restoring less than 4Gb of data - this costs you $99. Or if you are restoring a lot of files, they will send you a plug-in drive and charge you $189. These options seem quite steep but most Online Backup Providers do not even give you these options. Control and Analysis - A central control panel is available on the web portal which provides management of multiple accounts. Within the client program you can see information on files waiting to be archived as well as overview graphs of what has already been archived. Interface - The online and client interfaces are clear and easy to use. Information is presented in a clear and concise way and there are a reasonable amount of options without being overloaded. Device Support - Current BackBlaze supports MAC and PC platforms only. Limitations - None. File Sharing and Collaboration - None. Synchronization - With online site but not between computers. Web 2.0 Integration - None. Customer Support - There is no direct support, for example, phone or live chat. Yet there is email support which is quickly replied to and the tech. support staff are friendly and knowledgeable. There is also a Blog filled with helpful information. For self-help there is some documentation - although the system is so simple that more documentation would be fairly pointless. There is also an FAQ section and the free trial which lasts 2 weeks, so you have plenty of time to assess the service before committing your whole $5 per month! Ease of Use - BackBlaze is really straightforward to use, if you leave it at the default settings, then it will archive all your personal data from all your local drives automatically. If you need to change things then the options screens are well laid out and straightforward to navigate. Cost Initial setup - free Monthly Cost - $5 / mth / device Yearly Charge - $50 / year / device Initial permitted storage amount - unlimited Cost of additional storage - n/a Cost of additional devices / PCs / users - $5 / mth / device Referral Program - No E-billing facility - Yes Conclusion You can be up and running with BackBlaze in under 5 minutes. The experience of setting up BackBlaze was similar to jumping on a frisky horse: The problem is not getting started; the problem is trying to keep up! Once BackBlaze is installed it rapidly scans your locally connected drives, locates your personal information such as documents, pictures, music, etc. and promptly begins to back them up for you. It's like having your very own over-eager Jeannie desperate to get the job done. The pricing is very cheap and while there are quite a lot of customer support options not provided, the available support is very well done and their tech staff are really helpful and friendly. If you are looking for a straightforward online backup solution at a fixed price then BackBlaze is well worth considering.
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